Refund policy

Our Returns
All sales are final unless one of the following exceptions is met.

Faulty, damaged or incorrect merchandise
If you receive an item that is damaged or incorrect, please notify us at customercare@greglauren.com to arrange return. We can offer an exchange if the item is available, if not a refund will be issued. Please see below for further details.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@greglauren.com and we will do our best to get you into the right garment.

There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery
If an item has already shipped, you will not be refunded the shipping amount.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@greglauren.com.

Shipping
To return your product, please contact customercare@greglauren.com for assistance.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Shipments
We are unable to reimburse for any postage unless the product is defective or we made an error filling your order. In addition, customs, duties, taxes and any other applicable charges are the sole responsibility of the customer, and cannot be refunded.